Question 1

Tidy Up Personal Belongings

Accepted Answer

Our cleaners are focused on giving your home a thorough clean, so it’s helpful if surfaces and floors are clear of clutter. Pick up any loose items like toys, clothes, or other personal belongings. This allows us to focus on cleaning and ensures we don’t accidentally misplace anything.

Question 2

Secure Valuable or Fragile Items

Accepted Answer

While we handle everything with care, we recommend putting away any valuable, delicate, or irreplaceable items. This gives you peace of mind and lets our team work efficiently without concern.

Question 3

Communicate Special Instructions

Accepted Answer

If there are specific areas you want us to focus on or skip, let us know in advance. Whether it’s using a preferred cleaning product or paying extra attention to certain rooms, we’ll tailor our service to meet your needs.

Question 4

Make Sure Pets Are Safe and Secure

Accepted Answer

For the comfort and safety of both your pets and our cleaners, we ask that you secure your pets in a safe area while we work. This prevents any stress for your furry friends and ensures our team can work without distractions.

Question 5

Leave Access Instructions

Accepted Answer

If you won’t be home during the cleaning, make sure we have clear instructions on how to enter your home. You can provide a key, a door code, or specify a location where we can find access. We take your home security seriously and will always follow your instructions carefully.

Question 6

Inform Us of Any Special Requests

Accepted Answer

If you have any special requests, such as using certain products or avoiding certain areas, communicate these preferences when booking or prior to our visit. We’re here to accommodate your needs and make sure you’re satisfied.